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UK-based. Working with sales teams across Europe.
The Sales House

The Blitz Package

Two days for contact centre teams: a practical call skills workshop, then a Blitz afternoon of live calls with real-time coaching, huddles and a debrief.

Not every sales team sells from a laptop in a series of video calls. Field sellers plan routes, walk into businesses and build relationships face to face. Contact centre teams have minutes, not weeks, to understand a customer and agree an outcome. We understand that the skills overlap, but the rhythm, pressure and coaching moments are different.

Enquire About This Lab Explore the course
Two sellers role-playing a customer conversation while a colleague observes
The Sales House
Explore. Practise. Perform.

Duration

2 days · 9:30am–5pm each day

Group size

Up to 12 delegates

Format

Face to face

Price — Face to face

From £2,999

+ VAT

where understanding becomes useful —

Why this course matters

Call skills stick when people use them on real calls straight away.

What you’ll explore in the Lab

Day one is an interactive workshop on purposeful openings, focused questions, listening, recommending with confidence and handling objections. Day two morning turns that into call plans for your own lists and rehearsal in pairs.

Then comes the Blitz: an energetic afternoon of live calls, with facilitators coaching between calls, quick team huddles and recognition for great conversations, not just numbers. The day closes with a debrief and a coaching plan for team leaders.

a real challenge. a purposeful response.

The challenges this addresses

  • Training that fades as soon as people are back on the phones
  • Advisers who freeze or rush when a real customer pushes back
  • Team leaders unsure how to coach live calls
  • Calls that sound scripted whatever the customer needs

What this can change at work

Links contact centre training directly to live calls, so new skills are used, observed and coached the same day. Team leaders see what good sounds like and leave with practical call-coaching prompts. Call lists, compliance requirements and the behaviours to recognise are agreed with you before delivery; we focus on conversation quality rather than promised conversion figures.

Purposeful openings

Calls start with a clear reason and a question that invites the customer to talk.

Confidence on live calls

Advisers handle objections in the moment rather than retreating to a script.

Coaching between calls

Team leaders give short, specific feedback on one behaviour at a time.

Explore. Practise. Perform.

Less theory. More application.

What participants will practise

Realistic sales scenarios, role-play and peer feedback around openings that earn attention and focused questions and active listening. Where helpful, participants work on their own live (or anonymised) opportunities.

What they’ll take away

Take-away materials with the questions, frameworks and techniques covered, plus a short personal action plan for the next customer conversations where the skill matters.

How we help it stick

Reflection and action planning are built into the session. Reinforcement such as manager guides, follow-up labs or coaching depends on the programme you choose and is agreed with you.

How we make learning stick

Inside the workshop

Delivered on site, planned around shift patterns. Day one is workshop-based; the Blitz afternoon uses your own call lists, systems and compliance guidelines, agreed with you beforehand.

explore it. practise it. take it with you. —

Your The Blitz Package agenda

This sample schedule is adapted around your team, with breaks agreed before delivery.

Day 1 — Workshop: the conversation

Interactive call skills built around your customers, products and common objections.

  1. Morning

    Openings that earn attention

    Build call openings with a clear reason for calling and a question that invites the customer to talk.

  2. Late morning

    Question, listen, summarise

    Practise focused questions and summaries that uncover needs quickly in a short conversation.

  3. Afternoon

    Recommend and handle objections

    Link recommendations to what the customer said and respond calmly to price, timing and ‘not interested’.

  4. Day close

    Agree the outcome

    Rehearse closing the call with a clear next step, then set personal focus points for tomorrow.

Day 2 — Prepare, then Blitz

A morning of preparation, then the Blitz afternoon on live calls.

  1. Morning

    Call plans and rehearsal

    Build call plans for your own lists, rehearse in pairs and agree the behaviours the Blitz will recognise.

  2. Afternoon

    The Blitz

    An energetic afternoon of live calls, with facilitators coaching between calls, quick huddles and recognition for great conversations.

  3. Day close

    Debrief and coaching plan

    Share what worked, agree personal actions and give team leaders simple prompts to keep coaching on the floor.

Make The Blitz Package relevant to your business

Tell us where you want to make progress with openings that earn attention. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. This workshop brings people together face to face; UK and European delivery arrangements are agreed with your organisation.

Discuss a customised version

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

  • Openings that earn attention
  • Focused questions and active listening
  • Recommending with confidence
  • Handling objections without scripts
  • Live call Blitz with real-time coaching
  • Team leader call coaching

What’s included in your booking

Your booked time and format
2 days · Face to face · Up to 12 delegates.
Included in every course
  • Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
  • Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
  • Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
  • Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application
The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

  • Open calls with purpose
  • Use questions and summaries to understand needs
  • Handle objections calmly on live calls
  • Agree a clear outcome on every call
  • Leave with a team leader coaching plan

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Open calls with purpose.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting The Blitz Package into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

Explore Speaking & Events

More from Specialist Sales Lab

Field Sales Excellence

Practical field sales training for sellers who prospect, meet and sell face to face: territory planning, opening conversations, consultative questioning, objections and gaining commitment.

1 day · 9:30am–5pmUp to 12 delegates

Course synopsis

Field sellers win or lose on the quality of the conversations they have once they are in front of the customer. This workshop helps face-to-face sellers make better use of their territory time, open conversations with confidence, uncover what matters to a business owner or buyer, move the conversation beyond price and agree a clear commitment before they leave. We shape scenarios around your customers, products and sales process, so participants practise the conversations they will have next week rather than a generic script.

Key focus areas

  • Territory planning: prioritising visits and protecting selling time
  • Opening face-to-face conversations with confidence
  • Consultative questioning for business owners and buyers
  • Value-based conversations that move beyond price
  • Handling objections in the moment
  • Gaining commitment and agreeing next steps

Outcomes — you'll be able to

  • Plan a territory week around high-value activity
  • Open face-to-face conversations that earn attention
  • Use consultative questions to uncover customer priorities
  • Respond to common objections calmly and credibly
  • Agree a clear commitment before leaving the meeting

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Face to face

From £1,999+ VAT

Course details

Contact Centre Sales Performance

Contact centre sales training for inbound and outbound teams: call openings, questioning and listening, recommending with confidence, handling objections and converting conversations, with coaching guidance for team leaders.

1 day · 9:30am–5pmUp to 12 delegates

Course synopsis

In a contact centre, a customer decides within minutes whether a conversation is worth their time. This training helps inbound and outbound sellers open calls with purpose, ask focused questions, listen for what matters, recommend with confidence and handle objections without sounding scripted. Team leaders learn how to coach the same behaviours in call reviews and one-to-ones, so the learning continues on the floor. Scenarios are built from your customer types, products and the objections your team hears every day.

Key focus areas

  • Call openings that earn the customer’s attention
  • Questioning and active listening in short conversations
  • Recommending with confidence and linking to customer needs
  • Handling objections without scripts or early discounting
  • Converting and agreeing the next step
  • Coaching call quality: practical call reviews for team leaders

Outcomes — you'll be able to

  • Open calls with a clear purpose and an engaging question
  • Use focused questions and summaries to understand customer needs
  • Make recommendations that connect to what the customer said
  • Handle common objections calmly and keep the conversation moving
  • Run call reviews that agree one behaviour to practise

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Face to face

From £1,999+ VAT

Online: Available on enquiry

Course details

your sales team. your priorities. your programme. —

Build your own sales programme.

Combine courses, focus on your skills gaps and shape the learning around your sales cycle. Standard workshops run with 8–10 delegates; BDR and MEDDPICC sessions have a maximum of eight; Sales Leadership workshops run with 6–8. Smaller bespoke cohorts can be discussed, with pricing agreed for your programme.

Your people. Your priorities.Ready to sell better? Build your programme.A programme shaped around your people — and the progress you want to make.

Where better selling begins.

Your team doesn’t need more slides. They need skills that stick.

Know you need help? Book a relaxed, no-obligation 30-minute call. We’ll talk through your team and challenge, and you’ll leave with an honest view of the options — no brief or programme needed.

Book a Discovery Call Enquire about this course